Red Rooster – Issue with Banknotes
I just visited the Red Rooster drive-thru and attempted to pay with a $50 note. After a couple of minutes, they returned and informed us that their machine wasn’t registering the note, suggesting it might be fake. They asked for a different note, and when we requested our original one back, they hesitated. Eventually, we handed over another note, which the machine accepted. When we asked again for our original note, they had to call a manager over. They seemed uncertain and decided to test both notes. After some confusion, they finally returned the original note to us.
Has anyone else experienced this? Is this a recent trend in Australia?
How exactly do these machines function? Do they just register the notes, or is it more of a green light/red light system?
The staff seemed unsure about the authenticity of the note and were reluctant to give it back. Is this the new norm for businesses? As business owners ourselves, we hadn’t anticipated the need for machines to verify currency so frequently.
It sounds like you had quite the experience at Red Rooster! It’s definitely becoming more common for businesses to use machines to verify banknotes, especially with concerns about counterfeiting. In general, these machines use a combination of methods—like UV light, magnetic properties, and infrared scanning—to assess the authenticity of a note. When they detect something unusual, they may not register the note, leading to situations like the one you encountered.
As for the staff’s reaction, it can be a bit confusing for younger employees who might not have had much experience handling money. It’s good to hear they eventually returned your note, but it does raise questions about customer service and how businesses are adapting to technology.
Your experience could be more common than you think, especially if more businesses are starting to implement these technologies. It’s important for cash-handling staff to feel confident and well-trained when it comes to using them. As more shops and restaurants adopt these security measures, I hope they’ll also ensure their teams are adequately prepared to handle any situations that arise! Have you experienced something similar at other places?