Optus Direct Debit Concerns

Has anyone else noticed that Optus only sends out bills after processing direct debits?

I’m currently dealing with a problem related to a recent phone upgrade. It appears I’m being charged for a device that was supposed to be free due to a promotion. However, when I reach out to their customer service, they can’t provide any confirmation until the bill is generated, which only occurs after the direct debit is completed.

This has led to a frustrating cycle where they offer credits, but then I find myself waiting for the next bill, only to encounter the same issue again.

One thought on “Optus Direct debit”

  1. It sounds really frustrating to be in that situation! Optus’s billing process, where bills are generated after the direct debit, can definitely cause confusion, especially when there are discrepancies with promotions or upgrades.

    While it’s standard for some companies to process payments before issuing bills, it seems like it complicates things for customers trying to resolve billing issues. You might want to keep a record of your conversations with customer service and any promotions that were mentioned; that way, you can have everything documented for reference when the bill finally comes.

    Additionally, consider reaching out to their customer support via social media or their online chat; sometimes, you can get a quicker response there. If the problem persists, escalating the issue to a higher level of customer service might be worth a shot. Good luck, and I hope it gets resolved soon!

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