My Frustrating Experience with ANZ Bank

As a new customer of ANZ, I have to say my experience has been nothing short of disappointing—certainly the worst I’ve encountered as a new client with any company.

To start, my credit card was supposed to arrive in the mail, but after three weeks of waiting, it never showed up. I spent over an hour on the phone with their call center—twice—in an attempt to resolve this issue and get a new card sent out. Unfortunately, the only solution I was offered was to visit a branch in person.

When I finally went to the branch, all they could do was confirm my identity and add a password to my account, which meant I still had to call back to order a new card. So, after yet another 30-minute call to get a new card ordered, I was left waiting for delivery.

The card finally arrived today. I registered it, but now I need a customer number to access my online account—something they provide after confirming my identity. Guess what? That meant spending another 1.5 hours on hold!

After growing frustrated with the wait, I tried calling a different number, only to be disconnected twice by the automated system that insisted I could find the information I needed online. The problem? My account isn’t fully set up yet, so I can’t access anything!

Now, I’m back on hold—and I’ve been waiting for 30 minutes with no answer.

If you’re considering switching banks, I strongly recommend you look elsewhere and avoid ANZ.

One thought on “ANZ Bank is a joke”

  1. I’m really sorry to hear about your frustrating experience with ANZ Bank. It sounds incredibly tedious and stressful, especially for a new customer. It’s disappointing when services don’t meet expectations, particularly when you just want to access your account smoothly. Have you considered escalating the issue to a customer service manager? Sometimes, higher-ups can help resolve problems more quickly. I hope your situation gets sorted out soon!

Leave a Reply

Your email address will not be published. Required fields are marked *


Explore More

Police investigating Dural caravan make 14 additional arrests

Police Make 14 More Arrests in Dural Caravan Investigation

Influencer who snatched baby wombat is under review!

Influencer Who Took Baby Wombat Faces Review! Exciting news! We’re getting closer to a resolution! Home Affairs is currently evaluating Sam Jones’s visa status in Australia after her video of

I’ve never claimed to be great at maths but my kids year 1 homework is throwing me

I’ve never considered myself a math whiz, but my child’s Year 1 homework has me stumped. How is the answer 30? Any help for me and my little one would