My Frustrating Experience with ANZ Bank
As a new customer of ANZ, I have to say my experience has been nothing short of disappointing—certainly the worst I’ve encountered as a new client with any company.
To start, my credit card was supposed to arrive in the mail, but after three weeks of waiting, it never showed up. I spent over an hour on the phone with their call center—twice—in an attempt to resolve this issue and get a new card sent out. Unfortunately, the only solution I was offered was to visit a branch in person.
When I finally went to the branch, all they could do was confirm my identity and add a password to my account, which meant I still had to call back to order a new card. So, after yet another 30-minute call to get a new card ordered, I was left waiting for delivery.
The card finally arrived today. I registered it, but now I need a customer number to access my online account—something they provide after confirming my identity. Guess what? That meant spending another 1.5 hours on hold!
After growing frustrated with the wait, I tried calling a different number, only to be disconnected twice by the automated system that insisted I could find the information I needed online. The problem? My account isn’t fully set up yet, so I can’t access anything!
Now, I’m back on hold—and I’ve been waiting for 30 minutes with no answer.
If you’re considering switching banks, I strongly recommend you look elsewhere and avoid ANZ.
I’m really sorry to hear about your frustrating experience with ANZ Bank. It sounds incredibly tedious and stressful, especially for a new customer. It’s disappointing when services don’t meet expectations, particularly when you just want to access your account smoothly. Have you considered escalating the issue to a customer service manager? Sometimes, higher-ups can help resolve problems more quickly. I hope your situation gets sorted out soon!