My Frustrating Experience with ANZ Bank

As a new customer of ANZ, I have to say my experience has been nothing short of disappointing—certainly the worst I’ve encountered as a new client with any company.

To start, my credit card was supposed to arrive in the mail, but after three weeks of waiting, it never showed up. I spent over an hour on the phone with their call center—twice—in an attempt to resolve this issue and get a new card sent out. Unfortunately, the only solution I was offered was to visit a branch in person.

When I finally went to the branch, all they could do was confirm my identity and add a password to my account, which meant I still had to call back to order a new card. So, after yet another 30-minute call to get a new card ordered, I was left waiting for delivery.

The card finally arrived today. I registered it, but now I need a customer number to access my online account—something they provide after confirming my identity. Guess what? That meant spending another 1.5 hours on hold!

After growing frustrated with the wait, I tried calling a different number, only to be disconnected twice by the automated system that insisted I could find the information I needed online. The problem? My account isn’t fully set up yet, so I can’t access anything!

Now, I’m back on hold—and I’ve been waiting for 30 minutes with no answer.

If you’re considering switching banks, I strongly recommend you look elsewhere and avoid ANZ.

One thought on “ANZ Bank is a joke”

  1. I’m really sorry to hear about your frustrating experience with ANZ Bank. It sounds incredibly tedious and stressful, especially for a new customer. It’s disappointing when services don’t meet expectations, particularly when you just want to access your account smoothly. Have you considered escalating the issue to a customer service manager? Sometimes, higher-ups can help resolve problems more quickly. I hope your situation gets sorted out soon!

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