I went to my local ANZ Bank yesterday to deposit some cash—something I don’t usually do, but I figured it would be straightforward.
As soon as I walked in, a guy dressed like a banker, but without any identification, approached me and asked, “What are you doing here?” and “How much are you depositing?” It felt more like harassment than help. I told him I just wanted to go to the teller.
When I finally reached the teller, I explained that I wanted to deposit cash. He asked how much, and I said I had $2,400. To my surprise, he responded, “We can’t accept that amount here at the desk. It needs to be $2,500 or more, and you need to give us notice in advance.” Then, he just pointed toward the ATM, telling me to use that instead.
I asked him to repeat himself because I couldn’t believe what I was hearing—apparently, I can’t just walk up to a teller with cash to deposit it.
So, I headed to the ATM, but guess what? It wouldn’t accept deposits. I went back to the teller, and he looked annoyed to see me again. I explained that the ATM wasn’t working and asked if he could help me out by processing the cash.
He flatly refused, saying, “Can’t help, won’t help. Come back another day and see if the machine is fixed.”
Seriously, ANZ?! I ended up driving around looking for another ATM, but found nothing. Now I’m stuck with this cash until they figure things out, or until I wait until payday, withdraw another $100, and call to make an appointment.
Is this really the direction banks are heading?
It sounds like you had a really frustrating experience at ANZ, and it’s definitely not what you’d expect when trying to simply deposit cash. It’s pretty surprising that a bank would turn away a customer trying to deposit money, especially such a significant amount. The teller’s response and the lack of assistance are disappointing. The in-person banking experience should be more user-friendly, not create more hassle.
Have you considered reaching out to their customer service to voice your concerns? It might help bring attention to this kind of issue so they can improve their service. Cash deposits shouldn’t feel like such a chore! Hopefully, you find a resolution soon and can get that money into your account.