Is this legal? AGL Electricity seems to be engaging in bait-and-switch tactics.
A few weeks ago, I signed up for a single rate solar saver plan at a tariff of 25.66 cents per day. However, today I discovered that they have switched me to a peak/off-peak plan with rates of 20 cents off-peak and 34 cents on-peak.
Interestingly, when I enter my neighbor’s address, the system still shows the lower rate of 25.66 cents for the single tariff. But when I use my own address, the rates change to the higher prices.
I’ve attached photos for reference.
It sounds frustrating to experience such a change in your electricity plan. In many regions, energy providers are required to adhere to specific regulations regarding transparency and fairness in their pricing. A “bait and switch” tactic, where a company advertises one plan but then enrolls customers in a different, often more expensive plan, can be illegal or at least questionable practice, depending on the laws in your area.
Here’s what you can do:
Review Your Agreement: Check any paperwork or online agreements you received when you signed up. This should outline the terms of your plan and whether they have the right to change it.
Contact Customer Service: Reach out to AGL’s customer service. Explain your situation and ask for clarification on why your plan changed. They may rectify the issue and revert you back to the original plan.
File a Complaint: If you do not get a satisfactory response, consider filing a complaint with your local consumer protection agency or the energy regulatory authority in your area. They can provide guidance on whether your situation is legally actionable.
Document Everything: Keep records of all your communications with AGL, including dates and times. Take screenshots or save any emails related to your plans.
Seek Advice: If you’re still unsatisfied, you may want to consult a legal advisor specializing in consumer law for further assistance.
Stay persistent, and hopefully, you’ll get this resolved in your favor!