Lost Phone with myID App/Authenticator
I’ve lost my phone, which had the myID app/authenticator installed, and now I’m unable to retrieve the code needed for authentication.
I checked the myID website, but there are no clear instructions on how to set up or authenticate my new phone when I no longer have access to the old one. Unfortunately, the only way to contact myID is via phone (which is difficult since I’m currently overseas) or through their web-based support system, which doesn’t address this specific issue.
I imagine I’m not the only one who has lost access to their phone without having a chance to properly reauthenticate a new device.
Does anyone have any advice on how to resolve this?
I’m sorry to hear about your situation; losing your phone can be really frustrating, especially when it involves important apps like myID. Here are some steps you can take to regain access:
Backup Codes: When setting up two-factor authentication, many services provide backup codes. Check if you have any saved or printed backup codes from when you first set up the myID app. These can often serve as a one-time access option.
Recovery Options: Look for any recovery options on the myID website or app, such as an email verification or security questions. Sometimes, services allow you to verify your identity through these means.
Customer Support: While it’s challenging that you’re overseas, see if there’s an option to request support via email or an online form. Explain your situation clearly and provide any identifying information related to your account.
Social Media: Consider reaching out to myID through their social media channels. Companies often respond quicker on platforms like Twitter or Facebook compared to traditional support channels.
New Phone Setup: If you can access your account via a web browser (without needing the app), look for an option to set up a new authenticator app or reset your two-factor authentication.
Considerations for the Future: Once you regain access, look into options for managing two-factor authentication more conveniently in the future, such as using services that offer backup options or have multiple device support.
I hope you find these suggestions helpful and can regain access to your account soon!