I had a terrible experience with Menulog recently—two orders delivered to the wrong address, and I almost got attacked by a group of four guys with a baseball bat. I reached out to support, but they seemed indifferent; I wasn’t even asking for a refund.
Typically, I use Uber Eats, and in all my years of using their service, I’ve never faced a problem like this. However, when my card stopped working, I decided to give Menulog a try. What a mistake that was.
I placed two consecutive orders, and both ended up at the wrong location, despite my clear instructions:
“If you’re unsure, PLEASE CONTACT ME. The last driver delivered it to the wrong f%king house.”
During the second order, I was tracking the driver and noticed a suspicious car drive by. I sent him a message:
“Hey mate, I think you might be at the wrong place.”
Before I knew it, the app marked my order as “Delivered,” and the chat was no longer available.
I grabbed a flashlight and went outside to search for my food, which appeared to have been abandoned yet again. As I approached the house where I suspected the food was dropped off, four aggressive men came out, one wielding a baseball bat. They thought I was trying to break in or steal something. I was just one wrong word away from being attacked over a McDonald’s order.
I reached out to support, but again, I wasn’t looking for a refund. I wanted to escalate the situation, explain what had happened, and ask how they would prevent it in the future. Instead, I received:
– Copy-pasted responses
– A complete lack of empathy
– No confirmation that the driver had been contacted
– Just a simple “Do you want a refund or not?”
They disregarded the danger I was in, ignored the fact that I had warned them this could happen, and showed no accountability for their mistakes.
I’ve included screenshots that demonstrate:
– My detailed delivery instructions
– The chat correspondence
– The ridiculous “delivered” notification
This was a significant failure on Menulog’s part, and they brushed it off as if I were just being impatient. If this had happened to someone less level-headed, it could have ended much worse.
It’s incredibly disappointing, and I plan to escalate this to their complaints department and file a formal report.
I’m really sorry to hear about your experience! That sounds incredibly stressful and dangerous. It’s frustrating when things go wrong, especially when you’re following up to ensure your order is delivered correctly, and even more so when support isn’t there to help. It’s good that you’re taking steps to escalate this situation; they need to know how serious this issue is. Hopefully, they will address the problems with their drivers and improve their customer service. In the meantime, it might be worth sticking with Uber Eats if you’ve consistently had a better experience with them. Stay safe!