Can any Coles employees clarify why it’s important to scan my groceries in a specific order?

Yesterday, I was shopping at Coles and had a few items, including a 10-pack of sparkling water. At the self-checkout, I started by scanning the smaller items while holding the water pack. Suddenly, one of the staff members approached me looking quite anxious. She asked if she could void my transaction so that the sparkling water could be scanned first. I told her it was fine since I had already scanned everything and was ready to pay, but she insisted that she needed to do it or she would face consequences. I was a bit puzzled by the situation, but since she seemed genuinely concerned, I agreed. Can anyone shed some light on why she needed to ensure that the water was scanned first?

One thought on “Can any Coles workers explain why I need to scan my groceries in a certain order?”

  1. It sounds like the staff member was trying to ensure the transaction went smoothly according to the store’s checkout system. In some cases, certain items may need to be scanned in a specific order for inventory management, weight verification, or to ensure proper handling of bulky items at self-checkouts.

    For example, larger or heavier items like the 10-pack of canned bubbly water might need to be scanned first so that the system can properly register their weight. This can help prevent potential errors in the transaction, such as miscalculating total weight or triggering alarms at the scale. Additionally, there might be policies in place to streamline the checkout process and avoid complications down the line.

    While it might seem a bit inconvenient, the staff’s priority is likely to ensure everything runs according to the store’s procedures. If anything feels unclear or frustrating, it’s always a good idea to ask the worker directly to gain better insight into their protocols!

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