Avoid LG Electronics: A Frustrating Experience
I’ve purchased LG products in the past and typically had no issues, but my recent experience has been incredibly disappointing. Last September, I bought a microwave directly from their website for my business. After just two months, a part malfunctioned and caused a brief fire, rendering the microwave useless.
Finding the warranty support section on their website was a challenge, and when I finally got in touch via chat, I was questioned extensively to prove my purchase. Eventually, I received a warranty order to take the microwave to a local repair shop. Upon arrival, the technician barely looked up from his desk and immediately guessed it was an LG microwave.
After some time, they fixed it, but it took more hassle to verify my purchase (which, to be fair, wasn’t LG’s fault). I got the microwave back a couple of weeks later, only for it to fail again after another month. This time, I witnessed a full-on metallic fire inside due to a magnetron failure, creating a dangerous situation—all while simply heating up a regular bowl of pasta, with nothing metallic inside.
By early December, I was done with this problematic microwave and contacted LG seeking either a different model or a refund. They offered me my money back, which I accepted.
However, it’s now March, and my attempts to secure my $200 refund have been met with endless exchanges of emails. Each time I submit a form, they respond asking for yet another piece of information. Their latest request was for a formal letter from my bank, complete with business and personal details. I’ve now filled out three separate forms despite them already having my payment information.
It feels like they’re deliberately prolonging the process and making me feel like I’m at fault for an appliance catching fire.
Save yourself the hassle—do not purchase from LG.
I’m really sorry to hear about your experience with LG. It sounds incredibly frustrating to deal with not just a faulty product, but also with poor customer service throughout this process. It’s disappointing when a brand you’ve trusted doesn’t meet your expectations, especially when safety is a concern. The back-and-forth with forms and documentation for a refund is unacceptable, and it’s understandable that you feel like they’re making it difficult for you. This isn’t the kind of experience anyone should have with a company, especially after a serious malfunction like that. I hope that you can finally resolve this issue and receive your refund without further delays. Thank you for sharing your experience; it’s important for others to be aware of potential issues.