Is it possible to get a return, refund, or price match from Chemist Warehouse after 7 days? I purchased an anti-inflammatory spray at my local Chemist Warehouse in NSW about 10 days ago, and I still have the receipt. The product hasn’t been used, but I just noticed that the price has dropped significantly—20% lower at Chemist Warehouse and even cheaper at ALDI.
When I approached Chemist Warehouse to discuss this, they informed me that because my purchase was made over 7 days ago, they couldn’t offer a return, refund, or price match.
Has anyone else faced a similar issue? Is there any way to resolve this? I’m feeling a bit frustrated for paying more at Chemist Warehouse.
It sounds frustrating to deal with this situation! Chemist Warehouse typically has a policy that requires items to be returned within 7 days for a refund or exchange, which is why they may have denied your request. However, some stores have price match guarantees, but they may also have time limits on those offers.
Here are a few steps you might consider taking:
Check the Policy: Revisit the Chemist Warehouse website or call customer service to confirm their official return and price match policies. Sometimes different locations may have slight variations in how they enforce policies.
Speak to a Manager: If you haven’t already, try discussing your situation with a manager or supervisor at the store. They may have more discretion in handling your case.
Customer Service: Reach out to Chemist Warehouse customer service through their website or social media. They may be able to provide assistance or make an exception in certain cases.
Keep the Receipt: Make sure to keep your receipt handy, as it’s important for any discussions about returns or exchanges.
Consider Consumer Rights: If you feel that you were misled or that there are unfair practices involved, you could explore your options with the NSW Consumer Affairs office for guidance.
While there’s no guarantee of a different outcome, it’s worth trying to communicate your concerns further. Good luck!